Refund policy

RETURN & REFUND POLICY

1. Overview

At ILOVESHOES, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy outlined below.

2. Return Eligibility

You may return eligible items within 14 days of delivery, provided that:

  • The item is unworn, unused, and in original condition

  • All original packaging, tags, and accessories are included

  • The item shows no signs of wear or damage

Items that do not meet these conditions may be rejected or subject to a partial refund.

3. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Worn or used products

  • Gift cards

4. Return Process

To initiate a return, please contact our support team through our website with your order details.

Once your return request is approved, you will receive instructions for shipping your item back.

5. Return Shipping

All returns must be shipped to our U.S. operations center located in California.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

Refunds are issued in accordance with applicable U.S. consumer protection laws.

7. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

8. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

We will provide a replacement or full refund, including return shipping where applicable.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your credit card provider

  • Contact your bank

If you still have not received your refund, please reach out to us.

10. Legal Compliance

This policy is designed to comply with applicable United States consumer protection laws, including those enforced in the State of California.

11. Contact

For any return or refund inquiries, please contact us via our website.

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