Shipping policy

SHIPPING POLICY

1. Overview

At ILOVESHOES, we are committed to providing a fast, reliable, and transparent shipping experience for all U.S. customers.

2. Shipping Origin & Customs

All orders are shipped from our European warehouse facilities.

For your convenience, all customs duties, import taxes, and clearance procedures are fully handled by us prior to delivery.
This means:

  • No customs delays

  • No additional import fees upon delivery

  • A smooth and predictable delivery experience

3. Shipping Costs

The shipping cost displayed at checkout is final and all-inclusive.

There will be:

  • No hidden fees

  • No additional customs charges

  • No extra payments required upon delivery

4. Delivery Time

We offer fast U.S. delivery options, including:

  • Express Delivery (2–3 Business Days)

  • Standard delivery times may vary depending on location

Delivery estimates begin once your order has been processed and shipped.

5. Order Processing

Orders are typically processed within 1–2 business days.

Processing times may vary during high-demand periods, holidays, or promotional events.

6. Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment in real time.

7. Delivery Issues

ILOVESHOES is not responsible for delays caused by:

  • Incorrect shipping information provided by the customer

  • Carrier delays beyond our control

  • Weather or force majeure events

However, we will always assist in resolving any shipping-related issues.

8. Returns & Reverse Logistics

All returns must be sent to our U.S. returns facility located in California.

Customers are responsible for return shipping unless otherwise stated in our Return Policy.

9. Compliance with U.S. Shipping Regulations

All shipments are handled in accordance with applicable United States shipping and consumer protection laws, including regulations related to:

  • Carrier liability

  • Delivery disclosures

  • Transparent pricing practices

We ensure that all shipping operations meet the standards expected for U.S. e-commerce transactions.

10. Contact

If you have any questions regarding shipping, please contact us through our website.

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